Return and Refund Policy
At Wickers.shop, your satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help. Please read our return and refund policy to understand how to proceed with returns or exchanges.
1. Returns
- Eligibility for Returns: We accept returns of unused and undamaged items in their original packaging within 30 days of the delivery date. To be eligible for a return, your item must be in the same condition as when you received it, including all original tags, manuals, and accessories.
- Non-Returnable Items: Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Custom or personalized items
- Return Process: To initiate a return, please contact us at [info@wickers.shop] with your order number and the reason for the return. Once your return is approved, we will provide you with instructions on how to send the item back to us.
- Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method, as we are not responsible for lost or damaged returns.
2. Refunds
- Refund Process: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
- Partial Refunds: In some cases, only partial refunds may be granted (if applicable), such as for items that are returned more than 30 days after delivery, or items that show signs of use or damage not caused by our error.
- Late or Missing Refunds: If you haven’t received your refund within the expected timeframe, please check with your bank or credit card company first. If you’ve done this and still have not received your refund, please contact us at [info@wickers.shop].
3. Exchanges
- Eligibility for Exchanges: We only replace items if they are defective or damaged upon arrival. If you need to exchange a defective or damaged item for the same model, please contact us at [info@wickers.shop] with details of the issue.
- Exchange Process: If your exchange request is approved, we will provide you with instructions on how to return the defective item. Once the returned item is received and inspected, we will send a replacement at no additional cost to you.
4. Return & Refund Exceptions
- Sale Items: Items purchased on sale or with a discount code are final sale and cannot be returned or refunded.
- Custom Orders: Custom or personalized items are non-returnable and non-refundable unless they arrive damaged or defective.